Get a quicker first response to reviews about your business and improve customer satisfaction with thoughtful replies. This template uses Zapier to streamline your review management process, ensuring you never miss an opportunity to engage with your customers.

Why you should use this template

Managing customer reviews can be daunting, but Zapier's Review Tracker template simplifies the process. By automating responses and consolidating reviews and replies in one accessible table, you can focus on providing quality feedback and improving your business reputation. Say goodbye to missed reviews and delayed responses. With this template, you'll be able to keep up with reviews effortlessly and ensure each customer feels valued.

How the template works

When a new review is posted on your Google Business Profile, it triggers the workflow. ChatGPT automatically drafts a reply to the new review. Both the review and the AI-crafted reply are stored in Zapier Tables for easy tracking and modification. The business owner can then review or edit the AI-drafted reply. With a single click in the table, the owner can publish the reply on Google, triggered by a connected Zap.

If the review is three stars or less, an email notification is sent so that the owner can jump in as soon as they can to edit and publish a reply to the review. This ensures customers who may need the most help get help as quickly as possible.

Who should use this template

This template is perfect for small business owners who want to ensure timely and effective communication with their customers. Customer support teams will find it easier to monitor and respond to customer feedback. Reputation management firms can automate the review reply process, saving time and resources.

Key benefits

• Quickly address customer reviews, enhancing satisfaction and trust.
• Keep all reviews and replies in one place, easily accessible and manageable.
• Tailor the automation processes to fit your specific needs, integrating seamlessly with other tools you use.
• Ensure every review gets a thoughtful response, improving your business's online image.